![]() Read all the other reviews from their unsatisfied customers. I would not use this company if they were the only ones on earth. These scammers charged me 50% cancellation fee BUT only wanted me to receive the other 50% in what they call the "Carla Bucks" or credit to use towards them in the future. To sum it up, the cancellation was done in a timely manner (days after the reservation was made). After going round and round with them and the website not cooperating, I was finally able to cancel the reservation on the app, after repeated inquiries to be contacted via phone as I needed to speak to someone in person. There is no phone number so I sent an email to them. ![]() ![]() However, I had to cancel my plans due to a needed medical procedure and contacted Carla's car rental. I needed to get a rental car for a weekend out of town trip, so I found Carla's car rental online and saw that they accepted Affirm pay later plan. I thought since they worked with Affirm, they were a reputable company like Amazon. I did not take the time to research them as I should have before getting myself involved with them. They are a scam and have nothing but negative reviews. If it were possible to give negative stars, that is how I would rate this company. These less than piss-poor business practices has to cease. They will rob you of your money knowing they're wrong and owe you your money back. Don't rent from these rip off companies like Carla rental car. Carla rental car knows I couldn't rent the car, so refund my monies for services not rendered. I need a human with thought process, character, and integrity who understands not to steal from customers. He told me they sent me a voucher that's all he constantly says. I asked for a refund for the money they debited. I explained this to Alex the chat bot they have at the Carla zen desk to answer emails. Airport policy is to rent with a credit card. I was immediately stopped from moving forward at the counter because I was renting with my debit card. When I wasted time, energy, effort, and gas to get to Budget. They sent me all the information including a voucher I was supposed to use at the counter. I rented a car through Carla Car Rental yesterday 6/13/23. Next day just pick up ur car, no form filling or other hidden payments. In comparison the Turo app is similar to this Carla app, but the difference is you require no deposit, so if Turo show you the price as $139 upon card payment, that's all you got to pay. They refused to refund me my cash up to now. The photo i uploaded shows my money ($86.52) but I can only use it on to rent from Carla rental only which would require a deposit. Instead of refunding you your hard earn money back the send it to the CARLA CASH app as indicated in the photo below. Its only then they tell you about $500 deposit and if you cancel because you don't have it as it was never mentioned at the beginning they don't refund you your money. ![]() Only after the debit or credit card payment is done a little app chat assistant indicates what you need to pick up vehicle. So up to this point the debited $60 plus $19 for some other charge, summing up to about $139. They make it seem like the price of rentals are great up to the part where you have to pay part of the cost(say $60), then the balance(say $60) at the desk are stated clearly.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |